ENTERPRISE RETAIL PROCESS MANAGEMENT™ (eRPM™) FOR OEMS

How can OEMs better respond to customer leads and inquiries in real-time with relevant, automated content that is presented in the format the customer prefers — as well as provide salespeople on the showroom floor and personnel across the enterprise with timely, pertinent information?

eRPM™ collaboration tools revolutionize the retail sales process by:

• Integrating customer data trapped in silos across the extended enterprise
• Providing analysis and communication capabilities
• Driving customer communications based on verifiable data — not hunches and anecdotes
• Delivering better insights and superior management capabilities
• Facilitating more relevant, timely, appropriate communications with customers over their buying lifecycle.  

Unlike other approaches, eRPM™ provides all the information needed to create a considerable and sustainable competitive advantage in the marketplace.

Enterprise Retail Process Management 

The Torque™ Solution – Game-Changing Results

SCI’s Torque™ products provide turnkey Enterprise Retail Process Management™ (eRPM™) capabilities that streamline customer lifecycle and sales information into a simple, integrated marketing and sales process that optimizes the customer experience across the extended enterprise. This vastly improves response times, conversion rates and the quality of communication with customers.

Torque™ products improve automotive retail channel effectiveness and efficiency to deliver:

• Immediate return on investment (ROI)
• Game-changing business outcomes:

• 71% improvement in number of leads handled
• 65% improvement in response time
• significant improvement in customer acquisition and retention

• No build risk, no maintenance burden and no upgrade expense
• Reduced resource requirements through its Software-as-a-Service (SaaS) model
• Superior SOA web services architecture
• Ease of use
• Proven scalability
• Proven results
• Process performance measurement
• No up-front fees
• Customer-centric views at all points in the customer life cycle
• Greatly improved customer communication from OEM and Dealers